MAIL-IN REPAIR · TESLA MODEL 3 / MODEL Y
Tesla Model 3/Y MCU / AP Computer mail-in repair
Send the agreed, removed unit by post or courier. We assess the fault, discuss the repair with you and return the unit after the agreed repair and checks.
English and German enquiries are handled in writing only. Telephone support is available in Hungarian only.
Send the unit instead of bringing the whole car
Contact us with the vehicle model, year, fault description and any available fault codes or photo of the unit label. We confirm which unit to send. Not every fault is caused by the MCU / AP Computer; repairability is determined by the assessment.
How mail-in repair works
Discuss the fault
Email iroda@helptesla.com before dispatch. We agree the unit, assessment and shipping details.
Send the removed unit
Have the unit removed correctly, pack it carefully and send it to our workshop in Gyömrő after agreement.
Agree the repair
Assessment costs HUF 38,000 including VAT. We discuss the required repair, price and estimated completion based on our findings.
We send the unit back
After the agreed repair and checks, we return the unit by post or courier. The completed repair carries a one-year warranty.
Turnaround depends on the fault, parts requirements and transit time. We confirm the expected return date during the assessment and repair discussions.
Removal and reinstallation videos
Space is reserved here for our upcoming guides. Until the videos are available, contact us about the procedure appropriate to your vehicle.
MCU / AP Computer removal
Refitting the repaired unit
Removal and reinstallation require the correct procedure for the vehicle and suitable expertise. If unsure, use a qualified technician.
Shipping address and packing
Send only after prior agreement
HelpTesla Kft.2230 Gyömrő
Üllői út 19.
Hungary
Monday–Friday 09:00–17:00. Closed at weekends.
Before sending
- Send only the unit agreed with our office.
- Use suitable protective packaging for electronics, a strong box and cushioning. Secure the unit against movement and protect its connectors.
- Include your name, phone number, email and a short fault description so we can identify the shipment.
- Agree the return address, shipping arrangements and charges with our office.
- Keep your proof of dispatch and tracking number.
Frequently asked questions
Do I need to send the whole vehicle?
This service is for the agreed, removed MCU / AP Computer. If diagnosis requires the vehicle itself, we will discuss that separately.
Is HUF 38,000 the full repair price?
No. It is the diagnostic assessment fee including VAT. The repair price and shipping arrangements are agreed separately.
When will I receive it back?
We return the unit after repair and checks. Timing depends on the fault, parts and transit. We agree the expected timeframe with you.
What if it cannot be repaired?
We explain the assessment results and discuss the next steps and return of the unit.
Contact us before dispatch
Describe the fault by email and we will help you arrange the mail-in assessment.
English and German enquiries are handled in writing only. Telephone support is available in Hungarian only.